Delivery : The delivery rate for all of Canada is $12.

Delivery time : The delivery time depends on the carrier. Shipping costs include a tracking number. Once the package has been handed over to the carrier, a delay of 1 to 3 working days is to be expected.

Processing Time : Allow 1-3 business days to prepare your order. Please note that during sales, promotions, holidays and statutory holidays. The processing time may be longer than expected.

Problem with delivery : We are not responsible for the loss of a package, delivery errors or damaged packages. It is your responsibility to verify the delivery information before finalizing your order. You can always write to us at if you need to change information on your order before it is shipped.

Error in the delivery address : Please contact us at, we will be happy to help you.

My order never arrived, what should I do? : Please contact us immediately at

What is the minimum order value to qualify for free shipping? : Minimum value is $90 for free shipping.

Do you accept international orders? : At the moment we only ship to Canadian addresses.