Delivery : The delivery rate for all of Canada is $12.
Delivery time : The delivery time depends on the carrier. Shipping costs include a tracking number. Once the package has been handed over to the carrier, a delay of 1 to 3 working days is to be expected.
Processing Time : Allow 1-3 business days to prepare your order. Please note that during sales, promotions, holidays and statutory holidays. The processing time may be longer than expected.
Problem with delivery : We are not responsible for the loss of a package, delivery errors or damaged packages. It is your responsibility to verify the delivery information before finalizing your order. You can always write to us at firstname.lastname@example.org if you need to change information on your order before it is shipped.
Error in the delivery address : Please contact us at email@example.com, we will be happy to help you.
My order never arrived, what should I do? : Please contact us immediately at firstname.lastname@example.org.
What is the minimum order value to qualify for free shipping? : Minimum value is $90 for free shipping.
Do you accept international orders? : At the moment we only ship to Canadian addresses.